AI-powered claims routing cuts resolution time by 60%

Automating the routing decision had the biggest impact of all the things we tested. Switching from a fully manual review queue to an AI-driven routing model that separates straightforward claims from complex ones was a HUGE bump in team throughput. Just letting the model auto-approve the claims it was confident about, our analysts went from resolving a handful of cases a day to closing out the queue with time to spare.